Extended Warranty for Gaming Notebooks (2-Year with 3-Year Accidental Damage Protection)
Reminder:
ASUS Premium Care will be automatically activated for the Serial Number you provided. Please note that this cannot be returned. Warning: If you have already purchased a warranty extension for this device, please refrain from purchasing another one
This warranty is for Gaming Notebooks that come with 1-Year Manufacturer Warranty
You will receive 2-Year Additional Warranty with 3-Year Accidental Damage Protection
Warranty Extension
- Subject to the Activation being completed, your Product warranty period will automatically be extended from your Product's original warranty end date.
- Except for the change to the warranty period, all other terms will remain the same as the ASUS standard warranty.
- This service package does not cover software, battery, peripherals, free accessories such as a mouse or bag, and customer-induced damage.
Accidental Damage Protection
- ASUS Accidental Damage Protection (ADP) helps you avoid repair or replacement costs due to mishaps that occur during normal use of your devices.
- ASUS ADP provides coverage for the following types of accidental damage arising out of normal use: drops, falls or other collisions, liquid damage, electrical surges and accidental breakage.
- Under this Service Package coverage period, unlimited key parts is allowed to be claimed remedy for every year. For any additional claims made for a repair of key part(s), the labor, shipping and spare parts costs will be borne by the customer. The commencement date for this Service Package will be backdated to the date the ASUS product was purchased.
- The total cumulative costs of repair services claimed by customers under this service package shall not exceed the customer purchase price of the product.
- All components repaired or replaced by an ASUS Service Center will be under warranty for three months or for the remainder of the warranty period, whichever is applicable.
Shopping FAQ
What is the order processing time?
Orders are processed Monday through Friday during normal business hours and will not be processed during weekends and/or holidays. Most orders are processed within two business days.
How do I make changes to my order?
We cannot make changes to an existing order.
What if I'm having trouble placing an order?
Please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or email us at onlineservice@asus.com.
Disclaimer
Please note that order confirmations will only come from store_na@asus.com. If you receive an order confirmation from another email address, please contact us directly by calling toll-free at 855-755-2787, Monday ~ Friday, 8 a.m.-6 p.m. PST, or emailing us at onlineservice@asus.com.
Payment
What payment methods can I use to pay my order?
We accept most major credit cards.
When does my credit card get charged?
We will not charge your credit card until your order has been shipped. At the time you place your order, we'll pre-authorize your card for the total amount plus all applicable taxes and shipping charges.
Shipping and Delivery
Free ground shipping on all orders over $39.99.
Do you offer any weekend delivery options?
Weekend/holiday delivery is not an available shipping option.
Can I have my order redirected to another address?
If there was an error on your address when placing your order, please feel free to reach out to us so we can try our best to fix it.
Do you ship internationally?
We do not ship outside of Canada.
Why do you require a signature to receive a package?
Our shipments contain valuable equipment and we like to ensure that our customers receive their products safely. If you will not be available to accept the delivery, consider shipping the item to an address where you or someone you trust will be available to sign for your package. We highly encourage customers to ship to their billing address to facilitate a faster turnaround time. To ensure our customers receive their package, signatures are required on most orders over $200.
What happens if I am not available to sign for my order?
Most of our carriers make three attempts to deliver a package. After three delivery attempts, they will return your order to us.
What should I do if my shipment is delayed, lost, or has an issue?
Please notify us within 2 business days at toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or via email at onlineservice@asus.com.
Refunds and Returns
Return Policy
Our return policy allows for returns within 30-calendar days of your order invoice date. Prices are subject to change without prior notice. Any returns after 30-calender days are not eligible for a refund.
How do I start a return?
To return a product, sign in and click on your account, selecting "Check My Order" from the dropdown. Please click on View Order for the order you wish to return and follow the prompts to start the return process. Please wait for a few minutes and click on the My Returns section in the left hand bar and click into the return to get your shipping label. We will refund you after we receive and inspect your return as long as you are within the return window. If you are having issues, please call ASUS Customer service at 1-855-755-2787 to assist you.
Do I have to pay for return shipping?
If any conditions below are met within 30-calendar days from the purchased date we will provide a pre-paid return label.
• Defective
• Damaged due to shipping
• Incorrect product
• Missing accessories
For any other condition you will have to pay for the return shipping.
Price Match
We offer Price Match within 30-days from the order invoice date. Please contact Customer Service with your Order Number stated in your confirmation email and we would be happy to refund the price difference
To be eligible, the model name/part number must match the online listing on Asus.com
Terms & Conditions:
Only one price match per order. We cannot provide a second adjustment if the product price is further reduced
The Price Match refund total is the pre-tax amount
Our Price Match policy excludes any listing errors and any Student Pricing
Shopping FAQ
What is the order processing time?
Orders are processed Monday through Friday during normal business hours and will not be processed during weekends and/or holidays. Most orders are processed within two business days.
How do I make changes to my order?
We cannot make changes to an existing order.
What if I'm having trouble placing an order?
Please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or email us at onlineservice@asus.com.
Disclaimer
Please note that order confirmations will only come from store_na@asus.com. If you receive an order confirmation from another email address, please contact us directly by calling toll-free at 855-755-2787, Monday ~ Friday, 8 a.m.-6 p.m. PST, or emailing us at onlineservice@asus.com.
Payment
What payment methods can I use to pay my order?
We accept most major credit cards.
When does my credit card get charged?
We will not charge your credit card until your order has been shipped. At the time you place your order, we'll pre-authorize your card for the total amount plus all applicable taxes and shipping charges.
Shipping and Delivery
Free ground shipping on all orders over $39.99.
Do you offer any weekend delivery options?
Weekend/holiday delivery is not an available shipping option.
Can I have my order redirected to another address?
If there was an error on your address when placing your order, please feel free to reach out to us so we can try our best to fix it.
Do you ship internationally?
We do not ship outside of Canada.
Why do you require a signature to receive a package?
Our shipments contain valuable equipment and we like to ensure that our customers receive their products safely. If you will not be available to accept the delivery, consider shipping the item to an address where you or someone you trust will be available to sign for your package. We highly encourage customers to ship to their billing address to facilitate a faster turnaround time. To ensure our customers receive their package, signatures are required on most orders over $200.
What happens if I am not available to sign for my order?
Most of our carriers make three attempts to deliver a package. After three delivery attempts, they will return your order to us.
What should I do if my shipment is delayed, lost, or has an issue?
Please notify us within 2 business days at toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or via email at onlineservice@asus.com.
Refunds and Returns
Return Policy
Our return policy allows for returns within 30-calendar days of your order invoice date. Prices are subject to change without prior notice. Any returns after 30-calender days are not eligible for a refund.
How do I start a return?
To return a product, sign in and click on your account, selecting "Check My Order" from the dropdown. Please click on View Order for the order you wish to return and follow the prompts to start the return process. Please wait for a few minutes and click on the My Returns section in the left hand bar and click into the return to get your shipping label. We will refund you after we receive and inspect your return as long as you are within the return window. If you are having issues, please call ASUS Customer service at 1-855-755-2787 to assist you.
Do I have to pay for return shipping?
If any conditions below are met within 30-calendar days from the purchased date we will provide a pre-paid return label.
• Defective
• Damaged due to shipping
• Incorrect product
• Missing accessories
For any other condition you will have to pay for the return shipping.
Price Match
We offer Price Match within 30-days from the order invoice date. Please contact Customer Service with your Order Number stated in your confirmation email and we would be happy to refund the price difference
To be eligible, the model name/part number must match the online listing on Asus.com
Terms & Conditions:
Only one price match per order. We cannot provide a second adjustment if the product price is further reduced
The Price Match refund total is the pre-tax amount
Our Price Match policy excludes any listing errors and any Student Pricing