Returns
ASUS offers refunds for eligible items requested within 30 calendar days of delivery date.
Approved refunds include the merchandise total and applicable sales tax, minus any applicable restocking fees.
ASUS reserves the right to refuse any return handed to the carrier outside of this 30-day window. Ineligible returns will be sent back to the customer’s address on file without a refund.
Exclusions
To qualify for a refund, items must be in their original condition. The following are not eligible for return:
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Software, driver discs, or digital downloads.
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Warranty cards with the activation code scratched or revealed.
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Items with significant customer-induced damage (e.g., cracked screens, liquid damage, ect.).
Express Shipping Fees
We generally do not refund shipping costs. However, Express Shipping fees under $50 will be considered for a refund by manual review based on the following:
- The product remains unopened and undamaged.
- The customer does not have a history of high return volume.
Approved shipping refunds may appear on your bank statement as a seperate transaction from the order refund.
Restocking Fees
ASUS reserves the right to apply a 15% restocking fee in the following cases:
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Items returned with cosmetic damage, missing original packaging, or missing accessories.
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Accounts identified with a high frequency of returns.
All prices and specifications are subject to change without prior notice.