Shopping FAQs
Search our articles or browse by category below
- What is the order processing time?
Orders are processed Monday through Friday during regular business hours and will not be processed during weekends and/or holidays. Most orders are processed within two business days.
Read more - How do I make changes to my order?
We cannot make changes to an existing order
Read more - What if I'm having trouble placing an order?
Please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or email us at onlineservice@asus.com
Read more - Order Status
To check your order status, go to My Account > Check My Order > Orders You'll be able to find your order details including invoice and tracking information
Read more - Track an Order
Check My Order > Orders
Read more - Invoice
Invoices are generated after your order has been shipped. You can get a copy by going to My Account > Check My Orders > Orders If you are still having trouble finding your invoice, feel free to contact Customer Service
Read more - Cancelled Orders
If your order is cancelled, your refund will be issued to the original form of payment. Please allow 5–10 business days for the refund to be processed.
Read more