Shopping FAQs
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- Return Policy
Returns ASUS offers refunds for eligible items requested within 30 calendar days of delivery date. Approved refunds include the merchandise total and applicable sales tax, minus any applicable restocking fees. ASUS reserves the right to refuse any retu...
Read more - How do I make changes to my order?
We cannot make changes to an existing order
Read more - What if I'm having trouble placing an order?
Please call us toll-free at 855-755-2787, Monday ~ Friday, 6 a.m.-6 p.m. PST, or email us at onlineservice@asus.com
Read more - What should I do if my shipment is delayed, lost, or has an issue?
Please notify us within 2 business days at 855-755-2787, Monday to Friday, 6 a.m.-6 p.m. PST, or via email at onlineservice@asus.com
Read more - How do I start a return?
To return a product, sign into your account and look for your order number under "Check My Order". The free return label can be found under the "My Returns" section. We will refund you after we have received and inspected the returned product. Having...
Read more - Cancelled Orders
Orders that have been cancelled will be refunded back to the original form of payment. Please allow 5-10 business days for refunds to be processed, though most cancelled orders will process much earlier.If your order has already been shipped, please feel ...
Read more - Price Match
We offer price matching within 30 days from the order invoice date. If a lower eligible price is found within this period, we will refund the price difference. Please contact Customer Service with your order number from your confirmation email. To qualif...
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